phone 0034 971 55 88 17

Terms and conditions

The terms and conditions set out below govern the access and use of the URL www.solromantica.com , SLUcon NATURE AQUA ownership home in A v / Violets , 326 07680 Cala Romantica (Mallorca ) with CIF n º B- 57661142 . Phone +34 971 558 817 00 e-mail: info@solromantica.com
These terms are subject to the provisions of Law 7/1998 , of April 13 , on General Conditions of Contract ( LCGC ) Law 26/1984 , of July 19 , General for the Protection of Consumers and Users, Directive 97/7/EEC , of May 20, 1997 , applicable to contracts via the Internet developed between consumer and provider , and other applicable legal provisions in force. AQUA NATURE SLU . acting on behalf of SOL APARTMENTS ROMANTIC which has the necessary permits and licenses for this activity.
The present general terms and conditions shall apply only to final consumers .
The present general terms and conditions are an agreement with AQUA NATURE SLU through www.solromantica.com website for booking accommodation . Please read these terms carefully and make sure you understand them before reservation. These conditions apply to all bookings made with AQUA NATURE SLU . and to all those for whom make the reservation. AQUA NATURE SLU acts as agent for and on behalf of hotels , apartments and villas provided on this website . AQUA NATURE SLU . reserves the right to modify these terms at any time without notice or warning, therefore, the provision of this service has a limited to the time in which the user is connected to the website or any of services through the same are provided .
By making a reservation , you acknowledge that you have read, understood and accepted these terms and conditions . If any part of these terms and conditions do not fully understand , or have any questions , please contact us.

1. How book .
The user must follow the instructions and complete the sections indicated in the relevant section of this website for booking, and make payment of the same on the terms set out in paragraph 5 ( PAYMENT OF BOOKING ) of these condition .
From the time of booking , will enter into force conditions for cancellation expenses . AQUA NATURE SLU . will provide a receipt to be printed and presented to the hotel upon arrival.
It is essential that you check all your booking details are correct at the bonus that you can print .

2. Responsibility.
If you make reservations for two or more persons, the person making the booking shall be authorized to represent all those on behalf of those who have done the same , and accept liability for payments made behalf of these people , including cancellation or argos costs arising from amendments or modifications. It shall also inform all those in whose name the reservation is made , the details of the reservation , and any other relevant information. Ensure that all personal information provided during your reservation must be correct and truthful.

3. Age of majority.
You represent that you are of age, ie , has at least 18 years old and have the legal capacity to enter into this agreement and to use this website in accordance with the General Conditions set forth herein , you understand and understands in its entirety. If you are under 18, and Adults traveling without their parents or guardians , they must take responsibility for this reserve , as well as all liabilities and expenses arising thereof .

4 . What services are included?
The terms and conditions of each service (price, product , availability, cancellation or modification of the booking conditions ) have been provided by the suppliers.
Services included :
– The accommodation and catering arrangements set out in the booking confirmation is delivered to the consumer at the time of signing it .
– The fees or taxes for accommodations
– Indirect taxes (VAT, IGC ) where they are applicable
Services not included :
– Transfers / assists the hotel- airport or vice versa or similar
– Excursions and optional visits
– Additional charges for room, board and fees for services not listed in the reservation.
– Cargo that hotels or apartments hammocks down under , sports equipment for tennis , bikes, etc. . and any others.
– Guarantees apply them in hotels or apartments that have made ​​the reservation .
– Any other service not indicated in the reservation confirmation .

5. Terms payment of booking.
As a general rule gives the user one of the following forms of payment:
– Direct payment at the hotel. In this case , you will leave as a guarantee of your reservation, data credit or debit card holder’s reservation.
– 100% online payment with credit or debit card . In this case you must pay at the time of booking 100% of the amount thereof .
–100% payment by bank transfer must make it in less than 7 days from the date of booking. This option is available if the reservation is made with a minimum of 30 days before the date of arrival.
–50% Payment by bank transfer must make it in less than 7 days from the date of booking, the rest on arrival. This option is available if the reservation is made with a minimum of 30 days before the date of arrival.
However the user is informed that there may be special rates for booking dates you determine , or conditions of any of the hotels , which may be requested online payment 100% of the reservation as the only valid payment method.
For this purpose , you can use any credit card indicated during the booking process .

6. Services complementary.
When users request , upon payment, supplementary services not be definitively confirmed through our website and they can not be provided, AQUA NATURE SLU . not incur more responsibility than refund the amount paid for such services.

7. Cancellation and modification of the reserve.
Upon receipt of your confirmation , SLU NATURE AQUA is committed to providing its clients with all the services contracted in the best way possible. For if you change the number of people , the price of accommodation can be recalculated to the new number of people. For example , in the case of a reduction in the number of persons for which the reservation is made , there is a vacancy and therefore each maintaining their reserves to pay a surcharge . Having to pay the extra amount to accommodation (hotel or apartment) .
In case you wish to make any changes by staying in the accommodation contract , such as to extend their stay holiday in said housing , the request to extend the reservation period will be subject to availability of course you have at that time the housing and must pay the extra amount to accommodation (hotel or apartment) .
To cancel a confirmed reservation must be notified in writing by e- mail or on- line through the person in whose name the invoice is made ​​.
Cancellation charges are calculated according to the ratio indicated lower and you will be notified immediately .
Please note that the cancellation fee lowest indicated refer only to the changes related to the same hotel , but if you just want to change the hotel , please contact our reservation department at +34 00 971 558 817 or in the mail info@solromantica.com which will inform the cost associated with this.
If email your booking cancellation is not received within 48 hours before arrival , means that the hotel will charge the amount corresponding to the first night on your credit card. In case of no shows will be charged 100 % of the booking amount in your credit card . If your reservation is a NON-REFUNDABLE , the total price of the reservation will be charged on your credit card at the time of confirming the same .

8. Before starting your trip.
All users, without exception (including children ) must have all your personal and family documents , either a passport or identity card, according to the laws of the country or countries they visit. It will be for the account of the same when travel so require obtaining visas , passports , vaccination certificates , etc. . AQUA NATURE SLU. Declines all responsibility if rejected by any authority granting visas for particular causes the user, or be denied entry into the country because they lack the requirements imposed .

9. Insurance.
Consumers are informed , in accordance with the General Law for the Defence of Consumers and Users , which at the time of conclusion of the contract we recommend that insurance be of assistance to cover the costs of repatriation in case of accident, illness or death.

10. Major forces.
The force majeure referred to ( by way of example but not limited to) fire , extreme weather conditions , earthquakes , accidents , epidemics, destruction or damage to property from any cause, government decisions , war, war treaty , civil commotion, terrorist attack or any industrial or commercial activity to the detriment of AQUA NATURE SLU

11. Claims .
Despite all our accommodations have supervised , it may be that the provision is not to your complete satisfaction. In such event, you must notify the responsible reception or hotel or apartment where you are staying to try to solve the problem. If the problem can not be resolved in this way , we must inform you that AQUA NATURE SLU is not responsible for the damages or losses arising from acts, omissions or negligence of others.

12. Disclaimer of responsibilities.
The information provided on the website is provided by the suppliers. AQUA NATURE SLU. can not accept any responsibility for inaccurate , erroneous or omissions beyond its control . The other service providers are independent businesses AQUA NATURE SLU . and its subsidiaries , therefore not considered agents or employees of the company shall not be liable for the acts, omissions , abuse or neglect of service providers , as well as damages and costs arising. AQUA NATURE SLU . and its affiliates shall not be liable in the event of overbooking or force majeure or any other cause beyond its control.

13. Compensation.
You will be responsible for the behavior of the members of your group during their stay. The accommodation provider reserves the right at any time to terminate your stay or that of any member of your party for misconduct . In that case, apply the cancellation charges due in full and will not rise to any refund . Moreover, the accommodation provider is not obliged to pay any compensation or bear any costs or expenses that you may incur due to the premature termination of your stay for the reasons detailed in this paragraph. If your actions or those of any member of its group, provoke damage to the accommodation where you stay , you agree to indemnify us ( including legal fees) from any claim that may be made the owner. Finally , you are required to also reimburse the accommodation provider for any damage caused , before the end of your stay.

14. Input and Output.
The hotel entrance will be from 15:00 h and departures are always made before 11:00 h .

15. Governing Law.
The present general terms and conditions are governed by Spanish law , and the parties shall submit , in case of dispute , the courts of Palma de Mallorca

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